Privacy policy

Last Updated: 13 August 2026

At Lunveia LTD ("Lunveia", "we", "our" or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit https://lunveia.com, place an order, create an account, contact our customer support team, subscribe to our marketing communications or otherwise interact with our Website.

This Privacy Policy should be read alongside any other privacy or cookie information we provide when collecting or using your personal information.

1. Who We Are

For the purposes of applicable UK data protection legislation, Lunveia LTD is the controller of your personal information.

Company Details

Store Name: Lunveia
Company Name: Lunveia LTD
Business Address: 27 Maple Grove, York, YO12 4BT, United Kingdom

Email: support@lunveia.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm

If you have any questions about this Privacy Policy, how we handle your personal information or wish to make a data protection complaint, please contact us using the details above.

2. Personal Information We Collect

Depending on how you use our Website and services, we may collect different categories of personal information.

Information You Provide Directly

When you place an order, create an account, subscribe to marketing communications or contact us, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Order and purchase information
Payment-related information
Customer account information
Customer support enquiries and correspondence
Product reviews and feedback
Marketing preferences

Full payment card details are processed securely by our payment providers and are not stored directly by Lunveia.

We currently deliver orders only to addresses within the United Kingdom.

Information Collected Automatically

When you browse or interact with our Website, we may automatically collect information such as:

IP address
Browser type and version
Device information
Operating system
Pages and products viewed
Time spent on our Website
Referral source
Shopping activity
Basket and checkout activity
Cookie identifiers
Information collected through cookies and similar technologies

We use this information to operate our Website, understand how customers interact with it, improve our services, measure performance and help maintain security.

Information Received From Third Parties

We may receive personal information from third parties that help us operate our business, including:

Shopify
Payment providers
Delivery and fulfilment partners
Fraud prevention and security providers
Analytics providers
Advertising and marketing partners
Email marketing providers

The information we receive depends on the services provided by the relevant third party.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and Delivering Orders

We may use your information to:

process and confirm your order;
process payments;
prepare and dispatch your order;
deliver orders to UK addresses;
provide order and delivery updates;
process returns and refunds;
communicate with you about your purchase.

Customer Support

We may use your information to:

respond to enquiries;
resolve complaints;
provide after-sales support;
answer questions about products or orders;
communicate with you regarding returns, refunds or delivery issues.

Operating and Improving Our Website

We may use information about how visitors interact with our Website to:

maintain Website functionality;
improve navigation;
optimise product pages;
analyse Website performance;
understand customer preferences;
improve our products and services;
enhance the overall shopping experience.

Marketing Communications

Where permitted by law, we may use your information to send you:

promotional emails;
product updates;
new product announcements;
special offers;
exclusive discounts;
seasonal campaigns;
newsletters.

We may send electronic marketing where you have provided consent or where another lawful marketing permission applies, such as the applicable customer "soft opt-in".

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at support@lunveia.com.

Fraud Prevention and Security

We may process certain information to:

detect and prevent fraudulent activity;
verify transactions;
prevent unauthorised purchases;
protect customer accounts;
protect our Website and business;
identify security threats or misuse.

Legal and Regulatory Compliance

We may process personal information where necessary to:

comply with applicable legal and regulatory obligations;
maintain required business and transaction records;
respond to lawful requests from public authorities;
establish, exercise or defend legal claims;
protect our legal rights;
enforce our Terms and Conditions.

4. Our Lawful Bases for Processing

Under applicable UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Performance of a Contract

We process information where it is necessary to fulfil a contract with you or take steps at your request before entering into a contract.

This includes processing required to:

accept and process your order;
take payment;
deliver your products;
manage returns and refunds;
provide customer support relating to your purchase.

Legal Obligation

We may process information where necessary to comply with legal, regulatory, accounting or other obligations that apply to us.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

improving our Website and services;
understanding Website performance;
preventing fraud;
maintaining security;
managing our business;
protecting our legal rights.

Consent

Where required, we rely on your consent for activities such as certain marketing communications and certain uses of cookies or similar technologies.

Where we rely on consent, you may withdraw it at any time.

5. How We Share Your Personal Information

We share personal information only where reasonably necessary to operate our business, provide our services, fulfil orders, protect our business or comply with legal obligations.

We may share information with the following categories of third parties.

Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform and related services that enable us to operate our Website and process orders.

Payment Providers

Payments may be processed through payment services available at checkout.

Depending on the payment options enabled on our Website, these may include:

Shopify Payments
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment providers made available at checkout

These providers process payment information in accordance with their own privacy and security practices.

Lunveia does not directly store your complete payment card details.

Delivery and Fulfilment Partners

To prepare and deliver your order within the United Kingdom, we may provide relevant information to fulfilment providers and courier partners.

This may include:

Your name
Delivery address
Telephone number where required
Email address where required for delivery updates
Order details

We only provide information reasonably necessary to fulfil and deliver your order.

Analytics, Advertising and Marketing Providers

Depending on the services enabled on our Website, we may use third-party services to understand Website performance, communicate with customers and measure marketing effectiveness.

These may include services provided by:

Google
Meta, including Facebook and Instagram
TikTok
Email marketing providers
Analytics and advertising technology providers

The information collected and shared depends on the particular technology used and your applicable privacy or cookie choices.

We do not sell your personal information for monetary consideration.

Professional Advisers and Authorities

Where necessary, we may disclose information to:

accountants;
legal advisers;
insurers;
professional service providers;
regulators;
law enforcement agencies;
courts or other public authorities.

We will do so only where reasonably necessary or legally required.

6. Cookies and Similar Technologies

Our Website uses cookies and similar technologies that may store information on or access information from your device.

These technologies may be used to:

operate essential Website functions;
remember items placed in your shopping basket;
maintain Website security;
remember preferences;
understand Website usage;
measure performance;
personalise content;
measure or support advertising.

Some technologies are necessary for the Website or a service requested by you to operate correctly.

For other technologies, we will request consent where consent is required under applicable law. Certain technologies may be used without consent where a legal exemption applies.

Where applicable, you can manage your choices through the cookie controls made available on our Website and can withdraw consent previously given.

You may also be able to control cookies through your browser settings, although blocking certain technologies may affect Website functionality.

7. Marketing Communications

Where permitted by applicable law, we may send you information about Lunveia products, promotions, offers and other updates.

This may be based on:

your consent; or
another applicable permission under UK electronic marketing rules, such as the customer soft opt-in where its legal requirements are satisfied.

You can stop receiving marketing communications at any time by:

clicking the "Unsubscribe" link included in our marketing emails; or
contacting us at support@lunveia.com.

We will honour valid opt-out requests and update our marketing preferences accordingly.

Please note that opting out of marketing communications does not prevent us from sending service-related communications that are necessary for an order or customer account, such as order confirmations, delivery updates or responses to customer service enquiries.

8. Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have rights in relation to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
object to direct marketing;
request transfer of certain personal information in a portable format where applicable;
withdraw consent at any time where processing is based on consent;
make a complaint about how we handle your personal information;
lodge a complaint with the Information Commissioner's Office.

Some rights are subject to legal conditions, limitations and exemptions.

To exercise your rights, contact:

support@lunveia.com

We may ask you to provide information reasonably necessary to verify your identity and understand your request before we act on it.

9. Data Protection Complaints

If you have concerns about how Lunveia collects, uses, stores or shares your personal information, you can make a data protection complaint directly to us.

Please send your complaint to:

support@lunveia.com

You may also write to:

Lunveia LTD
27 Maple Grove
York, YO12 4BT
United Kingdom

We will acknowledge receipt of a data protection complaint within 30 days.

We will take appropriate steps to investigate the complaint without undue delay, keep you reasonably informed while it is being considered and inform you of the outcome without undue delay.

If you remain dissatisfied, you may have the right to raise your concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where required to:

fulfil and manage orders;
provide customer support;
maintain transaction and business records;
comply with legal, tax and accounting obligations;
prevent fraud and maintain security;
resolve disputes;
establish, exercise or defend legal claims;
enforce our agreements.

The length of time we retain information may vary depending on the nature of the information, why it was collected and any applicable legal or regulatory requirements.

Where information is no longer required, we will delete, anonymise or otherwise securely dispose of it in accordance with our applicable obligations.

11. Security of Your Personal Information

We take the security of personal information seriously.

We use appropriate technical and organisational measures designed to protect personal information against:

unauthorised access;
unlawful processing;
accidental loss;
destruction;
alteration;
misuse or disclosure.

Measures may include restricted access, secure systems and secure payment processing.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. International Data Transfers

Although Lunveia operates from the United Kingdom and currently delivers only within the United Kingdom, some of the third-party service providers we use may process personal information in other countries.

Where the transfer of personal information outside the United Kingdom constitutes a restricted international transfer under applicable UK data protection law, we will use an appropriate lawful transfer mechanism where required.

Depending on the circumstances, this may include:

UK adequacy regulations;
approved contractual safeguards;
the UK International Data Transfer Agreement;
an applicable UK Addendum to standard contractual clauses; or
another transfer mechanism permitted under applicable law.

We take appropriate steps to ensure that relevant international transfers receive the protections required by UK data protection law.

13. Children's Privacy

Our Website and products are intended for individuals aged 18 years or older.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact support@lunveia.com so that we can review the situation and take appropriate action where required.

14. Third-Party Websites and Services

Our Website may contain links to websites or services operated by third parties.

These third parties operate independently of Lunveia and may have their own privacy policies and data-processing practices.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy information provided by a third party before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

our business operations;
the services or technologies we use;
our data-processing practices;
applicable legal or regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on this page and revise the "Last Updated" date above.

Where a change materially affects how we process your personal information, we will take any additional steps required by applicable law.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data protection right or want to make a data protection complaint, please contact us.