Shipping policy
Last Updated: 13 August 2026
At Lunveia, we are committed to making your delivery experience simple, reliable and straightforward.
This Shipping Policy explains how we process, dispatch and deliver orders placed through https://lunveia.com.
Lunveia delivers only within the United Kingdom.
1. Free UK Delivery
We offer FREE delivery on all UK orders.
There is:
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No delivery charge.
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No minimum order value required for free delivery.
The delivery cost shown at checkout for eligible UK orders will be £0.00.
2. Delivery Area
Lunveia delivers only within the United Kingdom.
Orders must be placed using a valid UK delivery address.
If your delivery address or postcode cannot be accepted during checkout, please contact our Customer Support Team at:
3. Order Processing
Orders are normally processed within 1–2 working days, Monday to Friday.
Orders placed after the daily processing cut-off may begin processing on the next working day.
Orders are not normally processed on weekends or UK public holidays.
During busy periods, promotional events or sales, processing may occasionally take longer than usual.
4. Estimated Delivery Time
Our estimated UK delivery time is:
| Delivery Area | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–8 Working Days |
The estimated delivery time begins once your order has been processed and dispatched.
Please allow the 1–2 working day processing period before the delivery estimate begins.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
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Courier delays
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Severe weather
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UK public holidays
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High seasonal demand
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Promotional or sale periods
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Unexpected operational disruptions
We will always aim to get your order to you as quickly as possible.
5. Order Confirmation
After placing your order, you will receive an order confirmation email using the email address provided at checkout.
Please check your order information carefully, including:
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Your name
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Delivery address
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Products ordered
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Quantities
If you notice an error, please contact us as soon as possible at support@lunveia.com.
6. Dispatch Confirmation & Tracking
Once your order has been dispatched, we will send you a dispatch confirmation email.
Where tracking is available, this email will include your tracking number or tracking information.
You can use this information on our Order Tracking page to follow the progress of your delivery.
Please allow some time after receiving your dispatch confirmation for the courier's tracking system to update.
If you have any concerns about your tracking information, contact us at:
7. Incorrect or Incomplete Delivery Address
Please make sure your delivery address is complete and correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to update the delivery details.
Once an order has been dispatched, we may not be able to change the delivery address.
If a parcel cannot be delivered because the delivery information provided at checkout was incorrect or incomplete, please contact us and we will help you with the next steps.
8. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please:
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Check your tracking information for the latest update.
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Check that the delivery address provided with your order is correct.
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Contact us at support@lunveia.com if you still require assistance.
Our Customer Support Team will investigate the delivery with the relevant courier where necessary.
9. Lost Orders
If your tracking information has stopped updating for an extended period or you believe your order has been lost, please contact us at:
Please provide your order number so that we can investigate the delivery.
If an order is confirmed as lost before it has been successfully delivered, we will provide an appropriate solution, which may include:
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A replacement at no additional cost; or
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A refund, where appropriate.
10. Damaged Orders
Please inspect your order when it arrives.
If your product or parcel arrives damaged, please contact us as soon as reasonably possible at:
To help us investigate and resolve the issue, please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs of the packaging where relevant
After reviewing the issue, we will provide an appropriate solution, which may include:
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A replacement at no additional cost; or
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A refund, where appropriate.
Nothing in this section affects your statutory consumer rights.
11. Missing or Incorrect Items
If your order arrives with an item missing or you receive a product different from the one you ordered, please contact us at:
Please provide:
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Your order number
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Details of the missing or incorrect item
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Photographs where relevant
We will investigate the issue and arrange an appropriate solution as quickly as possible.
12. Multiple Parcels
In some cases, an order containing multiple products may arrive in more than one parcel.
If this happens, the parcels may arrive separately.
Where available, separate tracking information may be provided for each parcel.
If part of your order has arrived but another item is still outstanding, please check your tracking information before contacting us.
13. Failed Delivery Attempts
If a courier is unable to complete a delivery, they may:
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Attempt delivery again;
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Leave instructions for arranging another delivery attempt; or
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Provide further collection or delivery information through the tracking service.
Please follow the instructions provided by the courier.
If you experience any difficulties, contact us at support@lunveia.com and we will assist where possible.
14. Orders Marked as Delivered
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
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Check the delivery location around your property.
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Check any safe place identified in the tracking information.
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Check whether someone at your delivery address accepted the parcel on your behalf.
If you still cannot locate your order, please contact us at:
We will review the available delivery information and investigate with the courier where appropriate.
15. Returns & Refunds
For information regarding:
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Returns
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Refunds
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Exchanges
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Order cancellations
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Faulty products
please refer to our Return & Refund Policy.
Please contact our Customer Support Team before sending a return so that we can provide the appropriate return instructions.
Do not send returns to our business address unless our Customer Support Team has specifically instructed you to do so.
16. Your Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or otherwise affect any statutory rights available to you under applicable United Kingdom consumer law.
17. Contact Us
If you have any questions about your order, delivery or tracking information, please contact our Customer Support Team.
Store Name: Lunveia
Company Name: Lunveia LTD
Business Address: 27 Maple Grove, York, YO12 4BT, United Kingdom
Email: support@lunveia.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm