Terms of service

Last Updated: 13 August 2026

Welcome to Lunveia.

These Terms of Service ("Terms") govern your use of lunveia.com and purchases made through our Website.

Please read these Terms carefully before placing an order. By placing an order through our Website, you confirm that you have read and agree to these Terms.

These Terms should be read alongside our Privacy Policy, Shipping Policy and Return & Refund Policy.

1. Who We Are

The Website is operated by:

Store Name: Lunveia
Company Name: Lunveia LTD
Business Address: 27 Maple Grove, York, YO12 4BT, United Kingdom

Email: support@lunveia.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm

Throughout these Terms, "Lunveia", "we", "our" and "us" refer to Lunveia LTD.

2. Eligibility

You must be at least 18 years old to place an order through our Website.

By placing an order, you confirm that:

  • You are legally capable of entering into a contract.

  • The information you provide is accurate, complete and current.

  • You are authorised to use the payment method provided at checkout.

Our Website is intended for customers purchasing products for personal use.

3. UK Orders Only

Lunveia currently accepts orders for delivery only within the United Kingdom.

A valid UK delivery address must be provided when placing an order.

We offer FREE standard delivery on all UK orders, with no minimum order value required.

For further information about processing, dispatch, tracking and delivery, please refer to our Shipping Policy.

4. Products

4.1 Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions, materials, colours and other information displayed on our Website are accurate.

However, minor variations may occur due to:

  • Screen and device settings.

  • Lighting used in product photography.

  • Natural variations in materials.

  • Manufacturing tolerances.

  • Product improvements.

These minor variations do not affect your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.

4.2 Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve that item.

In rare circumstances, a product may become unavailable after you have placed an order.

If we are unable to fulfil an item you have ordered, we will contact you and refund any amount already paid for that item.

5. Placing an Order

When you place an order through our Website, you are making an offer to purchase the products in your order.

After your order has been submitted, you will normally receive an order confirmation email acknowledging that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and Lunveia is formed when we accept your order and send you confirmation that the order has been dispatched.

We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be authorised.

  • We identify a pricing or Website error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • Delivery information is incomplete or invalid.

  • An order breaches these Terms.

If payment has already been taken and we cancel your order, we will refund the relevant amount.

6. Prices

All prices displayed on our Website are shown in pounds sterling (£).

The total amount payable will be displayed before you complete your purchase.

Any applicable taxes required to be included in the customer price will be reflected in the amount shown at checkout.

Lunveia offers free standard UK delivery, so no standard delivery charge is added to eligible UK orders.

We make reasonable efforts to ensure our prices are accurate.

If we discover an obvious pricing error before your order has been accepted, we may contact you and give you the option to:

  • Purchase the product at the correct price; or

  • Cancel the affected item or order for a full refund.

7. Promotions and Discount Codes

From time to time, Lunveia may offer:

  • Sales.

  • Promotional discounts.

  • Discount codes.

  • Limited-time offers.

  • Special product or collection offers.

Additional terms may apply to individual promotions and will be displayed where relevant.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.

  • Promotional codes must be entered correctly at checkout.

  • Discounts cannot normally be applied after an order has been completed.

  • Offers are subject to any stated start and end dates.

  • Certain products or collections may be excluded from a particular promotion.

We reserve the right to withdraw or amend a promotion before an order is placed where reasonably necessary.

Nothing relating to a sale or promotional price affects your statutory consumer rights.

8. Payment

We accept the payment methods displayed during checkout.

Payment methods may vary depending on the services available through our Website.

Payments are processed securely by our payment providers.

Lunveia does not directly store your complete payment card details.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Orders may be subject to reasonable payment verification, fraud prevention and security checks.

9. Order Changes and Cancellations

If you wish to amend or cancel an order, please contact us as soon as possible at:

support@lunveia.com

We will do our best to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, we may not be able to make changes or stop the delivery.

This does not affect any statutory cancellation rights you may have after placing an online order.

Please see our Return & Refund Policy for further information.

10. Delivery

Lunveia delivers only within the United Kingdom.

We offer:

FREE standard delivery on all UK orders.

Orders are normally processed within 1–2 working days.

Estimated delivery is normally 5–8 working days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

If a significant delivery issue occurs, please contact us at support@lunveia.com so that we can investigate.

For full delivery information, please refer to our Shipping Policy.

11. Responsibility for Goods During Delivery

We are responsible for the goods while they are being delivered to you in accordance with applicable UK consumer law.

Risk in the goods will normally pass to you when they come into your physical possession or the physical possession of a person you have identified to receive them on your behalf.

If your order is lost or damaged before it has been successfully delivered, please contact us so that we can investigate and provide an appropriate solution.

12. Returns, Refunds and Cancellation Rights

Lunveia offers a 30-day returns policy in addition to your statutory consumer rights.

Subject to the applicable conditions, you may request a return within 30 days of receiving your order.

UK consumers purchasing online may also have a statutory right to cancel an eligible order within 14 days of receiving the goods, subject to applicable legal exceptions.

Where you exercise an applicable statutory cancellation right, you will normally have a further 14 days to return the goods after notifying us of your cancellation.

Different rules may apply where a product is faulty, damaged, incorrect or not as described.

For complete information about:

  • Our 30-day returns policy.

  • Statutory cancellation rights.

  • Return eligibility.

  • Return postage.

  • Faulty or damaged products.

  • Refunds.

  • Exchanges.

Please refer to our Return & Refund Policy.

Nothing in our voluntary returns policy limits your statutory consumer rights.

13. Faulty or Incorrect Products

Under applicable UK consumer law, products must meet the legal standards that apply to them, including being of satisfactory quality, fit for purpose where applicable and as described.

If you believe a product is:

  • Faulty.

  • Damaged.

  • Incorrect.

  • Not as described.

  • Otherwise not in conformity with your legal rights.

Please contact us at:

support@lunveia.com

Depending on the circumstances and your statutory rights, an appropriate remedy may include a repair, replacement, refund or price reduction.

Our policies do not exclude or restrict rights that cannot legally be excluded.

14. Reviews and User Content

You may be able to submit reviews, photographs, comments or other content through our Website or other Lunveia channels.

You must ensure that content you submit:

  • Is your own or you have permission to submit it.

  • Is truthful and not deliberately misleading.

  • Does not infringe another person's intellectual property or privacy rights.

  • Does not contain unlawful, threatening, defamatory or abusive material.

  • Does not contain malicious software, spam or fraudulent content.

By voluntarily submitting content to Lunveia, you grant us a non-exclusive and royalty-free licence to use, reproduce and display that content for legitimate business purposes, including displaying customer reviews and promoting Lunveia products.

We may remove content where we reasonably believe it breaches these Terms or applicable law.

15. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Lunveia LTD.

This may include:

  • The Lunveia name and branding.

  • Logos.

  • Website design.

  • Product photographs.

  • Videos.

  • Graphics.

  • Icons.

  • Product descriptions.

  • Written content.

  • Page layouts and design elements.

Applicable copyright, trade mark and other intellectual property laws protect this content.

You may use our Website for your personal and non-commercial use.

Without our permission, you must not:

  • Copy or reproduce substantial Website content.

  • Republish our content elsewhere.

  • Modify our intellectual property.

  • Sell or commercially exploit our Website content.

  • Use Lunveia branding in a misleading manner.

  • Claim our content as your own.

Nothing in these Terms grants you ownership of Lunveia's intellectual property.

16. Acceptable Use of Our Website

You must not knowingly use our Website:

  • For unlawful or fraudulent purposes.

  • To submit false or misleading information.

  • To impersonate another person or organisation.

  • To introduce viruses, malware or other harmful technology.

  • To attempt unauthorised access to our Website, servers or systems.

  • To interfere with the security or normal operation of the Website.

  • To distribute spam or fraudulent communications.

  • To misuse another person's personal information.

  • To scrape or extract Website content in a manner that infringes our rights or applicable law.

We may restrict access to the Website where we reasonably believe these Terms have been seriously breached.

17. Website Availability

We take reasonable steps to keep our Website available and functioning correctly.

However, we cannot guarantee uninterrupted access at all times.

The Website may occasionally be unavailable due to:

  • Maintenance.

  • Technical problems.

  • Security updates.

  • Hosting issues.

  • Circumstances outside our reasonable control.

We may update, change or temporarily suspend parts of our Website where reasonably necessary.

Nothing in this section affects rights relating to an order or contract already accepted by Lunveia.

18. Third-Party Services and Links

Our Website may use or contain links to third-party services, including services relating to:

  • Payments.

  • Delivery.

  • Website functionality.

  • Social media.

  • Analytics.

Third-party websites and services operate independently from Lunveia and may be subject to their own terms and privacy policies.

We are not responsible for the content of third-party websites that we do not control.

19. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable UK data protection requirements.

Our Privacy Policy explains:

  • What personal information we collect.

  • Why we collect it.

  • How we use it.

  • When it may be shared.

  • How long it may be retained.

  • Your applicable data protection rights.

Please review our Privacy Policy for further information.

20. Marketing Communications

Where permitted by applicable UK law, we may send marketing communications relating to:

  • Lunveia products.

  • New collections.

  • Special offers.

  • Discounts.

  • Seasonal promotions.

  • Other Lunveia news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting:

support@lunveia.com

Unsubscribing from marketing does not prevent us from sending necessary communications relating to an order, refund, delivery or customer service request.

21. Our Responsibility to You

Nothing in these Terms excludes or restricts our liability where it would be unlawful to do so.

This includes liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights that cannot legally be excluded.

  • Any other liability that cannot lawfully be excluded or restricted.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for loss or damage that is not a foreseeable consequence of our breach.

Our products and Website are intended primarily for personal and domestic use. We are not responsible for business losses arising from consumer use of our products where such liability may lawfully be excluded.

Nothing in this section affects your statutory consumer rights.

22. Events Outside Our Reasonable Control

We may occasionally experience delays or disruption caused by events outside our reasonable control.

These may include events such as:

  • Severe weather.

  • Transport disruption.

  • Industrial action.

  • Major technical failures.

  • Significant disruption to delivery networks.

  • Government or public authority action.

  • Other exceptional events outside our reasonable control.

Where such an event materially affects an accepted order, we will take reasonable steps to minimise the impact and provide appropriate information where possible.

Nothing in this section removes any statutory rights you may have in relation to delayed or failed delivery.

23. Governing Law and Disputes

These Terms and contracts made through our Website are governed by the laws of England and Wales.

If you have a concern regarding an order, product or our service, please contact us first at:

support@lunveia.com

We will make reasonable efforts to resolve complaints directly with you.

Nothing in these Terms prevents you from exercising any right to bring a claim before a court that has jurisdiction under applicable UK law.

Nothing in these Terms limits any mandatory consumer protections available to you under applicable United Kingdom law.

24. Changes to These Terms

We may update these Terms of Service from time to time where reasonably necessary, including to reflect:

  • Changes to our Website.

  • Changes to our products or services.

  • Changes to our business operations.

  • Changes in applicable law or regulatory requirements.

The latest version will be published on our Website with an updated Last Updated date.

Changes to these Terms will not retrospectively remove or reduce rights relating to an order that has already been accepted, unless required by law or expressly agreed with you.

25. Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

Where possible, the affected provision will be interpreted in a way that most closely reflects its intended lawful purpose.

26. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right.

Any waiver will apply only in the circumstances in which it is expressly given.

27. Our Policies

The following Lunveia policies should be read alongside these Terms where applicable:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

Together, these documents provide important information about your purchase and your use of our Website.

If there is any conflict between these Terms and a mandatory right available to you under UK consumer law, your mandatory legal rights will apply.

28. Contact Us

If you have any questions about these Terms of Service, an order or our services, please contact us.

Store Name: Lunveia
Company Name: Lunveia LTD
Business Address: 27 Maple Grove, York, YO12 4BT, United Kingdom

Email: support@lunveia.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm