Terms of service
Last updated: 30 August 2026
Welcome to Lunveia.
These Terms of Service govern your use of lunveia.com and purchases made through our website. Please read them before placing an order — by ordering, you confirm that you have read and agree to them.
They should be read alongside our Privacy Policy, Shipping Policy and Return & Refund Policy.
1. Who we are
| Store name | Lunveia |
| Company name | Lunveia LTD |
| Business address | Moor Street, Birmingham B5 4BU, United Kingdom |
| support@lunveia.com | |
| Phone | +44 121 632 1526 |
| Hours | Monday to Friday, 9:00 am–9:00 pm UK time |
| Response time | Within one working day |
Throughout these Terms, "Lunveia", "we", "our" and "us" refer to Lunveia LTD.
2. Eligibility
You must be at least 18 to place an order.
By ordering, you confirm that you are legally capable of entering into a contract, that the information you provide is accurate and current, and that you are authorised to use the payment method given at checkout.
Our website is intended for customers buying for personal use.
3. UK orders only
We currently accept orders for delivery within the United Kingdom only. A valid UK delivery address is required.
Standard delivery is free on all UK orders, with no minimum order value.
Full processing, dispatch and tracking information is in our Shipping Policy.
4. Products
4.1 Product information
We take reasonable care to ensure descriptions, photographs, dimensions, materials and colours are accurate. Minor variations may occur through screen and device settings, photographic lighting, natural variation in materials, manufacturing tolerances, or product improvements.
These variations don't affect your statutory rights where a product is faulty, not as described, or otherwise doesn't conform to the contract.
4.2 Availability
All products are subject to availability, and adding an item to your basket doesn't reserve it.
If a product becomes unavailable after you order, we'll contact you and refund any amount already paid for it.
5. Placing an order
Submitting an order is an offer to purchase.
You'll normally receive an acknowledgement email confirming we've received it. An acknowledgement isn't acceptance — the contract is formed when we accept your order and confirm dispatch.
We may decline or cancel an order before acceptance where reasonably necessary, including where a product is unavailable, payment can't be authorised, we identify a pricing or website error, we reasonably suspect fraudulent activity, delivery information is incomplete, or the order breaches these Terms.
Where payment has been taken and we cancel, we refund the relevant amount in full.
6. Prices
All prices are shown in pounds sterling and include VAT at the applicable rate. The total payable is displayed before you complete your purchase, and nothing further is added at delivery.
Standard UK delivery is free, so no delivery charge is added to eligible orders.
Where we discover an obvious pricing error before your order is accepted, we'll contact you and give you the choice of buying at the correct price or cancelling the affected item for a full refund.
7. Promotions and discount codes
We may offer sales, promotional discounts, discount codes, limited-time offers and collection-specific offers. Additional terms may apply to individual promotions and will be shown where relevant.
Unless stated otherwise:
- Discount codes have no cash value
- Codes must be entered correctly at checkout
- Discounts can't normally be applied after an order is completed
- Offers are subject to any stated start and end dates
- Certain products or collections may be excluded
We may withdraw or amend a promotion before an order is placed where reasonably necessary.
Nothing relating to a sale or promotional price affects your statutory consumer rights — including your right to cancel, which applies to discounted items on the same terms as full-price ones.
8. Payment
We accept the payment methods shown at checkout, which may vary depending on the services available.
Payments are processed securely by our payment providers. Lunveia does not store your complete card details.
By submitting payment information you confirm you're authorised to use that method. Orders may be subject to reasonable verification, fraud prevention and security checks.
9. Order changes and cancellations
To amend or cancel an order, contact us as soon as possible at support@lunveia.com.
We'll do our best to accommodate the request where the order hasn't yet been processed or dispatched. Once processed or dispatched, we may not be able to make changes or stop delivery.
This doesn't affect your statutory cancellation rights after placing an online order — see section 12.
10. Delivery
We deliver within the United Kingdom only, with free standard delivery on all UK orders.
| Processing | 1–3 working days |
| Delivery | 3–5 working days after dispatch |
| Total | 4–8 working days |
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Where we cannot dispatch your order within 30 days, we'll contact you and you may choose to wait for a revised date or cancel for a full refund.
If a significant delivery issue arises, contact us at support@lunveia.com so we can investigate. Full details are in our Shipping Policy.
11. Responsibility for goods during delivery
We are responsible for the goods while they are being delivered to you, in accordance with UK consumer law.
Risk passes to you when the goods come into your physical possession, or that of someone you've identified to receive them on your behalf.
If your order is lost or damaged before successful delivery, contact us and we'll investigate and put it right.
12. Returns, refunds and cancellation rights
Lunveia offers a 30-day returns policy in addition to your statutory rights. Subject to the applicable conditions, you may request a return within 30 days of receiving your order.
As a UK consumer buying online, you also have a statutory right to cancel within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to legal exceptions.
Where you exercise that right, you have a further 14 days to return the goods after notifying us.
We refund the full amount, including the standard delivery cost, within 14 days of receiving the goods back or of you providing evidence they were sent.
Different rules apply where a product is faulty, damaged, incorrect or not as described — see section 13.
Full information on eligibility, return postage, refunds and exchanges is in our Return & Refund Policy.
Nothing in our voluntary returns policy limits your statutory consumer rights.
13. Faulty or incorrect products
Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.
Where a product is faulty, damaged, incorrect or not as described, you have a 30-day right to reject for a full refund. After 30 days, you may request a repair or replacement; where that isn't possible or fails, you may claim a price reduction or a final right to reject.
Contact us at support@lunveia.com with your order number and, where possible, a photograph.
Our policies do not exclude or restrict rights that cannot legally be excluded.
14. Model cancellation form
Complete this only if you wish to exercise your statutory right to cancel. An email is equally acceptable.
To: Lunveia LTD, Moor Street, Birmingham B5 4BU, United Kingdom support@lunveia.com
I hereby give notice that I cancel my contract of sale for the following goods:
________________________________________
Ordered on: ______________ Received on: ______________ Order number: ______________
Consumer's name: ______________________ Consumer's address: ______________________
Signature: ______________________ (only if sent on paper)
Date: ______________
15. Reviews and user content
You may be able to submit reviews, photographs, comments or other content.
Content you submit must be your own or submitted with permission, truthful and not deliberately misleading, free from infringement of intellectual property or privacy rights, free from unlawful, threatening, defamatory or abusive material, and free from malicious software, spam or fraudulent content.
By submitting content voluntarily, you grant us a non-exclusive, royalty-free licence to use, reproduce and display it for legitimate business purposes, including displaying customer reviews and promoting Lunveia products.
We may remove content where we reasonably believe it breaches these Terms or applicable law.
16. Intellectual property
Unless otherwise stated, the website and its content — including the Lunveia name and branding, logos, website design, product photographs, videos, graphics, icons, product descriptions, written content and page layouts — are owned by or licensed to Lunveia LTD and protected by copyright, trade mark and other intellectual property law.
You may use our website for personal, non-commercial purposes. Without our permission you must not copy or reproduce substantial website content, republish it elsewhere, modify our intellectual property, sell or commercially exploit it, use Lunveia branding misleadingly, or claim our content as your own.
Nothing in these Terms grants you ownership of our intellectual property.
17. Acceptable use
You must not knowingly use our website for unlawful or fraudulent purposes, to submit false or misleading information, to impersonate another person or organisation, to introduce viruses or malware, to attempt unauthorised access to our systems, to interfere with the website's security or operation, to distribute spam, to misuse another person's personal information, or to scrape or extract content in a way that infringes our rights or applicable law.
We may restrict access where we reasonably believe these Terms have been seriously breached.
18. Website availability
We take reasonable steps to keep the website available and working correctly, but we can't guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, technical problems, security updates, hosting issues, or circumstances outside our reasonable control. We may update, change or temporarily suspend parts of it where reasonably necessary.
Nothing in this section affects rights relating to an order already accepted.
19. Third-party services and links
Our website may use or link to third-party services relating to payments, delivery, website functionality, social media and analytics.
These operate independently and may be subject to their own terms and privacy policies. We're not responsible for the content of third-party websites we don't control.
20. Privacy
We process personal information in accordance with our Privacy Policy and applicable UK data protection law.
That policy explains what we collect, why, how we use it, when it may be shared, how long it's retained, and your data protection rights.
21. Marketing communications
Where permitted by UK law, we may send marketing about our products, new collections, special offers, discounts, seasonal promotions and other news.
You can unsubscribe at any time using the link in any marketing email, or by contacting support@lunveia.com.
Unsubscribing doesn't prevent necessary communications about an order, refund, delivery or customer service request.
22. Our responsibility to you
Nothing in these Terms excludes or restricts our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of statutory consumer rights that cannot legally be excluded, and for any other liability that cannot lawfully be excluded.
If we fail to comply with these Terms, we're responsible for loss or damage that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We're not responsible for loss that isn't a foreseeable consequence of our breach.
Our products and website are intended primarily for personal and domestic use. We're not responsible for business losses where such liability may lawfully be excluded.
23. Events outside our reasonable control
Delays or disruption may occasionally arise from events outside our reasonable control — severe weather, transport disruption, industrial action, major technical failures, significant disruption to delivery networks, or government action.
Where such an event materially affects an accepted order, we'll take reasonable steps to minimise the impact and keep you informed.
Nothing in this section removes statutory rights relating to delayed or failed delivery.
24. Complaints and dispute resolution
If you have a concern about an order, product or our service, contact us first at support@lunveia.com. We respond within one working day and make reasonable efforts to resolve complaints directly.
Where we can't resolve a complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution provider. We are not currently a member of an ADR scheme. That doesn't affect your right to bring a claim through the courts, or to seek free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133).
25. Governing law and jurisdiction
These Terms and any contract made through our website are governed by the laws of England and Wales, and disputes will be brought before the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.
Nothing in these Terms limits any mandatory consumer protection available to you under UK law.
26. Changes to these Terms
We may update these Terms where reasonably necessary, including to reflect changes to our website, our products or services, or applicable law.
The current version is always on this page with the date at the top. Changes do not apply retroactively to orders already accepted.
27. Contact
Lunveia LTD
Address: Moor Street, Birmingham B5 4BU, United Kingdom
Email: support@lunveia.com
Phone: +44 121 632 1526
Business hours: Monday to Friday, 9:00 am–9:00 pm UK time